Fall is a very busy time of year for my business: lots of people are sprucing up their homes for the holidays. My appointment schedule is booked two weeks out, which I note to potential new clients when they call.
Recently, I had an appointment with a new client. The day before our appointment, she called to cancel saying that her painter had a color consultant who he would send over for FREE. I told her I understood and wished her well. A week later I received a desperate call from the same woman telling me that the house was half painted and it “looks awful!” and can I come right over?
Sadly, I had to tell her that I was booked for the next two weeks! She also told me a bit more about the painter’s “consultant”, who did not ask her anything about her own preferences, didn’t look at her furniture or use any kind of process to help with paint color selection. No samples were provided and she felt strong-armed to use the colors they recommended.
I hoped I could fit her in, but the timing for us both couldn’t be worked out.
Over the last 15 years as a paint color consultant, I have developed a personalized process to assist my clients with their selections, so that they love the colors that they paint. My system is now used by all our America’s Color Consultants franchisees and we offer customer satisfaction. What does “customer satisfaction” mean? After your paint color consultation you can text or call us and we will continue to help you tweak the color selection until it is perfect.
Painting your home is an expensive proposition. While there may be painters with a very good eye for color, there are others who are just excellent painters. Paint color consultants are talented experts who are specially trained professionals – and do the job right the first time. Take your time and don’t feel rushed to make a decision.
It’s your money and your home.